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Gathering Information
  * Identify witnesses
    * Name, contact numbers, and home address
  * Get written statement (signed and dated)
    * Operator/person injured and of any witnesses
    * What they actually saw or heard
  * Conduct Interviews
    * If needing any other information is needed
    * Document any verbal information
    * Clarify reported information

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Notes:
Written statements should be the day of accident/incident within 24 hours

Interview tips:
* Select an appropriate location preferably free of distractions/interruptions. Keep witnesses separate.
* Take notes (try to record exact wording)
* Explain the purpose of the investigation (reassure that you are not trying to place blame)
* Make sure you do not prompt or lead the witness.
* Be a good listener – do not interrupt witnesses.
* Ask questions “Who, What, Where, and How “
* Caution the witness not to guess
* Encourage non-verbal communication such as drawings, gestures,
* Give full attention to the witness
* Assume nothing
* Show courtesy and patience

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