Motorist Assistance Patrol (MAP)

The Motorist Assistance Patrol can provide you with the following FREE SERVICES

    • Provide one gallon of fuel
    • Change a flat tire
    • Jump start car
    • Fill radiator with water
    • Provide the use of a cellular phone so you can make a local call for additional assistance if needed


     DOTD assists motorists and improves traffic flow through its contracted MAP service. Providing free services to stranded motorists in Baton Rouge, New Orleans, Lake Charles, Shreveport-Bossier City, Alexandria, and Northshore.  MAP both reduces traffic congestion caused by stalled vehicles and provides safety and comfort to those stranded.

map_truck.jpg     

    Studies by the Federal Highway Administration estimate that an average of four minutes of traffic delay is created for every minute that a stalled vehicle is blocking a lane. Whether the MAP operator is providing a gallon of gas, fixing a flat tire, filling a radiator or charging a dead battery, the main goal is to restore the interstate to peak traffic capacity.

     

     

    State Farm Insurance sponsors the MAP program. This sponsorship allows DOTD to generate revenue to offset some of the cost of the MAP program. Motorists can learn more about the program and share their feedback and experiences via www.AssistPatrol.com or on social media using      ​#AssistPatrol. 

     Much credit for the success of the program is due to the MAP operators, who must be qualified first responders, quick thinkers and customer-oriented. In addition to assisting with vehicle problems, these contracted employees are often the first to arrive at the scene of an accident and must calm motorists in times of high stress.  Operators are also responsible for coordinating through radio dispatch the timely arrival of Emergency Medical Services, tow trucks, law enforcement and other service providers.

 

     If you become stranded and need assistance from the Motorist Assistance Patrol, contact your local law enforcement. In an emergency situation, dial 911.

MAP Patrol Areas

Baton Rouge Patrol Area

7 days a week; 5:30 a.m. to 7:30 p.m.
I-10 - From Highland Rd. to La. 77
I-12 - From Walker to the I-10/I-12 Split
I-110 - Entire Interstate Stretch​
La. 1 - From south of Intracoastal Bridge to I-10
 
 

New Orleans Patrol Area

7 days a week; 5:30 a.m. to 7:30 p.m.
I-10 - From U.S. 61 in Ascension Parish​ to Michoud Blvd. 
I-610 - Entire Interstate Stretch
I-55 - From I-10 to Manchac (Exit 15)
U.S. 90B - From I-10/U.S. 90B split to Westwood
 
 
7 days a week; 7:30 p.m. to 2 a.m.
(Beginning 9/2/2019 extended from 2 a.m. to 5:30 a.m.)
 
I-10 from I-10/I-610 west split to Morrison Rd.
I-610 - Entire Interstate Stretch
 

​Northshore Patrol Area

(Beginning 9/2/2019)
Weekdays; 6:30 a.m. to 6:30 p.m.
I-10 - From Michoud Blvd. to I-10/I-12/I-59
I-12 - From La. 1249 to I-10/I-12/I-59
I-55 - From Manchac (Exit 15) to La. 3234 
 
Support will be provided on I-10 between I-10/I-12/I-59 and the Mississippi State Line as needed.


Shreveport-Bossier City Patrol Area

7 days a week; 5:30 a.m. to 7:30 p.m.
I-20 - From La. 526 to I-220 in Bossier City
I-49 - From La. 526 to I-20
I-220 - Entire Interstate Stretch
La. 3132 - From I-20 to La. 526

Alexandria Patrol Area

Weekdays; 6:30 a.m. to 6:30 p.m.
I-49 - From U.S. 71 to U.S. 167
U.S. 71 - From U.S. 167 to I-49
U.S. 167 - From I-49 to U.S. 71 

​Lake Charles Patrol Area

7 days a week; 6:30 a.m. to 6:30 p.m.
I-10 - From La. 1256 to La. 397
I-210 - Entire Interstate Stretch

 

Construction Patrol

7 days a week; 24 hours per day to support
project H.010916 Prien Lake Re-Deck and Safety Improvments along I-210

Lafayette Construction Patrol Area

7 days a week; 24 hours per day
Project No. H.003003 I-10: E. Jct. I-49 to La. 328
Project No. H.003014 I-10: La. 347 to Atchafalaya Fldwy Br

I-10 - From I-49 to La. 3177
 

 

 

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