Motorist Assistance Patrol (MAP)

The Motorist Assistance Patrol can provide you with the following FREE SERVICES

    • Provide one gallon of fuel
    • Change a flat tire
    • Jump start car
    • Fill radiator with water
    • Provide the use of a cellular phone so you can make a local call for additional assistance if needed

DOTD assists motorists and improves traffic flow through its contracted MAP service. Providing free services to stranded motorists in Baton Rouge, New Orleans, Lake Charles, and Shreveport-Bossier City, MAP both reduces traffic congestion caused by stalled vehicles and provides safety and comfort to those stranded. With an average of 600 motorists assisted each week, DOTD has helped thousands of Louisiana interstate travelers over the past few years.

map_truck.jpgStudies by the Federal Highway Administration estimate that an average of four minutes of traffic delay is created for every minute that a stalled vehicle is blocking a lane. Whether the MAP operator is providing a gallon of gas, fixing a flat tire, filling a radiator or charging a dead battery, the main goal is to restore the interstate to peak traffic capacity.

MAP provides a valuable service to the motoring public and has been a highly effective program since its inception. The program epitomizes the true meaning of customer service to motorists driving on Louisiana's vital interstate network.

State Farm Insurance sponsors the MAP program. This sponsorship allows DOTD to generate revenue to offset some of the cost of the MAP program. Motorists can learn more about the program and share their feedback and experiences via www.AssistPatrol.com or on social media using #AssistPatrol. 

Much credit for the success of the program is due to the MAP operators, who must be qualified first responders, quick thinkers and customer-oriented. In addition to assisting with vehicle problems, these contracted employees are often the first to arrive at the scene of an accident and must calm motorists in times of high stress.  Operators are also responsible for coordinating through radio dispatch the timely arrival of Emergency Medical Services, tow trucks, law enforcement and other service providers.

If you become stranded and need assistance from the Motorist Assistance Patrol, contact your local law enforcement. In an emergency situation, dial 911.

MAP Patrol Areas

Baton Rouge Patrol Area

7 days a week; 5:30 a.m. to 7:30 p.m.
I-10 - From Highland Rd. to La. 415
I-12 - From Walker to the I-10/I-12 Split
I-110 - Entire Interstate Stretch​
U.S. 190 - From La. 67 (Plank Road) to La. 415
La. 1 - From south of Intracoastal Bridge to I-10
La. 415 - From I-10 to U.S. 190

New Orleans Patrol Area

7 days a week; 5:30 a.m. to 7:30 p.m.
I-10 - From Loyola to Michoud Blvd. 
I-610 - Entire Interstate Stretch
U.S. 90B - From I-10/U.S. 90B split to Westwood
 
7 days a week; 7:30 p.m. to 2 a.m.
I-10 from I-10/I-610 west split to Morrison Rd.
I-610 - Entire Interstate Stretch
 
I-10 Highrise Bridge Tow Service
Weekdays; 6:30 a.m. to 9:30 a.m., and 3:30 p.m. to 6:30 p.m.
 
CCC Bridge Tow Service
Weekdays; 7 a.m. to 10 a.m., and 3 p.m. to 6 p.m.

​Lake Charles Patrol Area

7 days a week; 6:30 a.m. to 6:30 p.m.
I-10 - From La. 1256 to La. 397
I-210 - Entire Interstate Stretch

Shreveport-Bossier City Patrol Area

7 days a week; 5:30 a.m. to 7:30 p.m.
I-20 - From La. 526 to I-220 in Bossier City
I-49 - From La. 526 to I-20
I-220 - Entire Interstate Stretch
La. 3132 - From I-20 to La. 526

 

 

 

Coverage Maps